top of page

Refund Policy

Last Updated: 17.05.24

Thank you for purchasing from markmatemusic.com ("we," "our," "us"). We strive to ensure that our digital products and services meet your expectations. This Refund Policy outlines the circumstances under which we offer refunds for our digital products and services in accordance with European Union consumer protection laws.

1. Digital Products

Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed. However, under EU consumer law, you have certain rights regarding digital products:

  • Right of Withdrawal: You have the right to withdraw from the purchase of a digital product within 14 days of the purchase date, provided that the download or streaming of the product has not yet begun. Once the download or access to the product has started, you waive your right to withdraw from the purchase.

  • Defective Products: If the digital product you have purchased is defective, not as described, or fails to perform as advertised, please contact us within 14 days of purchase with a detailed description of the issue. We will review your request and, if approved, provide a replacement or a refund.

2. Services

For services provided by MarkMate, such as music production lessons or consulting, we may offer refunds under the following conditions:

  • Cancellation by Us: If we cancel a service that you have paid for, we will provide a full refund.

  • Cancellation by You: If you wish to cancel a service, please contact us as soon as possible. Refunds for services canceled by you will be handled on a case-by-case basis, depending on the nature of the service and the amount of work already completed. Generally, we do not offer refunds for services once work has commenced, unless required by applicable law.

3. How to Request a Refund

To request a refund, please contact us at info@markmatemusic.com with the following information:

  • Your name

  • Date of purchase

  • Order number or transaction ID

  • Description of the issue

We will review your request and respond within [number of days, e.g., 5 business days].

4. Contact Us

If you have any questions about our Refund Policy, please contact us at:

bottom of page